Flipkart Uses AI to Improve Customer Service

Flipkart Uses AI to Improve Customer Service

Flipkart, India’s largest e-commerce company, is using artificial intelligence (AI) to improve customer service. The company has developed a number of AI-powered tools that are helping to automate customer support tasks, provide personalized recommendations, and...
Google AI Launches “AI for India” Initiative

Google AI Launches “AI for India” Initiative

Google AI has launched a new initiative called “AI for India” to help address some of the country’s most pressing challenges, such as poverty, healthcare, and education. The initiative will focus on four key areas: AI for Agriculture: Google AI will...
HDFC Bank Uses AI to Automate Customer Service

HDFC Bank Uses AI to Automate Customer Service

HDFC Bank, India’s largest private sector bank, has used AI to automate its customer service chatbot. The chatbot, called EVA, can now answer a wide range of customer queries, freeing up human agents to focus on more complex tasks. EVA was first launched in...