Zomato, the food delivery platform and restaurant aggregator, has launched an AI chatbot called Zomato AI. The chatbot is designed to personalize the food ordering experience for users by taking into account their preferences, dietary needs, and current moods.
Zomato AI is powered by a multiple agent framework, which means that it can handle multiple tasks at once. For example, it can recommend restaurants, suggest dishes, and answer questions about food allergies. It can also learn from the user’s past orders and preferences to make better recommendations over time.
The chatbot is available exclusively to Zomato Gold customers. Zomato Gold is the company’s paid membership tier that offers customers free deliveries, on-time guarantee, extra discounts, and other benefits.
To use Zomato AI, users simply need to open the Zomato app and tap on the “Chat” button. The chatbot will then ask a few questions about the user’s preferences, such as their favorite cuisine, dietary restrictions, and budget. Once the chatbot has a better understanding of the user’s needs, it will start making recommendations.
Zomato AI is still under development, but the company plans to add more features in the future. For example, the chatbot could eventually be able to make reservations at restaurants, book delivery slots, and even pay for orders.
The launch of Zomato AI is a significant step for the company. It is the first time that Zomato has used AI to personalize the food ordering experience. The chatbot has the potential to make food ordering more convenient and enjoyable for users.
In addition to Zomato AI, the company is also working on other AI-powered features. For example, Zomato is developing a feature that will allow users to scan food labels and get information about the nutritional content of the food. The company is also working on a feature that will allow users to order food from restaurants that are not yet on the Zomato platform.
Zomato is one of the leading food delivery platforms in India. The company has over 100 million users and over 1 million restaurants on its platform. The launch of Zomato AI is a sign that the company is committed to using AI to improve the food ordering experience for its users.
Here are some of the benefits of using Zomato AI:
- It can personalize the food ordering experience for users by taking into account their preferences, dietary needs, and current moods.
- It can recommend restaurants, suggest dishes, and answer questions about food allergies.
- It can learn from the user’s past orders and preferences to make better recommendations over time.
- It is available 24/7, so users can get help with their food orders at any time.
- It is easy to use, and users can simply type in their questions or requests.
Here are some of the limitations of Zomato AI:
- It is still under development, so it may not be able to answer all of the user’s questions.
- It is only available to Zomato Gold customers.
- It is not yet available in all countries.
Overall, Zomato AI is a promising new feature that has the potential to make food ordering more convenient and enjoyable for users. The company is committed to improving the feature over time, and it is likely to become an increasingly important part of the Zomato platform in the future.
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